Uganda is at a crucial stage in its economic development. Over the past two decades, the country has achieved steady economic growth, expanded digital connectivity, and improved access to financial services. Yet a significant portion of economic activity still operates outside the formal banking system, limiting the country’s ability to fully mobilize savings, expand credit, […]

Financial inclusion and microfinance represent powerful tools for economic empowerment, particularly for underserved populations. However, the success of these initiatives fundamentally depends on how well institutions understand their customers at different stages of their financial journey. Unlike traditional banking customers, individuals seeking financial inclusion often have limited financial literacy, irregular income streams, and unique cultural […]